Complaints

Our Commitment

We aim to ensure that complaints are never necessary. However in the event that you do wish to make a complaint we will ensure that:-

A complaint is when you tell us you are not happy about the services we provide.

It can be about anything and could include:

We welcome any other comments on our service to customers.

In writing to our Operational Executive Officer

By phone on 01495 365613

In person at our office, please call to make an appointment beforehand

Please contact us in any of the ways mentioned above.

If you are unhappy with the response you can contact:

Anne Evans, Strategic Executive Officer
Torfaen Voluntary Alliance
Portland Buildings
Commercial Street
Pontypool
Torfaen
NP4 6JS.

Your complaint will be fully investigated, and a response issued within 10 working days.

If you are still unhappy with our response, we will arrange further investigations by an independent body.

If you have concerns about the information we are sharing, you can complain to the Information Commissioner’s Office here.

Registered Office:
Portland Buildings, Commercial Street
Pontypool, Torfaen, NP4 6JS

Let us know if you are unhappy with how we have used your personal information.

Safeguarding

Torfaen Voluntary Alliance’s dedicated Safeguarding Officer is Clare Taylor.

Call: 01495 365615 or email: clare@tvawales.org.uk